LUMIERE UNIVERSITY TERMS & CONDITIONS

By purchasing a membership to Lumiere University (“Program”), you (“Client” or “Member”) agree to these Terms & Conditions entered into by Lumiere Salon, LLC (“Company,” “Membership,”  “we,” or “us”).

MEMBERSHIP INCLUDES

When you join Lumiere University, you will receive:

• Progressive Access to Classes: A curated selection of classes will unlock as you progress through the education library, keeping you focused and engaged without overwhelm.
• Community Support: Access to an exclusive online community for collaboration, questions, and connection with like-minded stylists.
• Coaching & Guidance: Direct coaching opportunities with Kristen to support your growth and success.

FEES

In consideration of Your access to the Membership, You agree to pay the annual or monthly fees listed on the checkout page for the Membership you choose.

You may choose between an annual payment (due immediately) or monthly payments. You understand and agree that you will continue to be enrolled in the Membership at the annual or monthly fee option You selected at checkout, unless and until you decide to cancel.

The Company will lock in Your annual or monthly payment amount for Your future Membership payments, even if we increase our prices in the future, so long as You continue to be an active member without interruption in your Membership. However, if You or we terminate Your subscription at any time and You re-subscribe at a later date, You must purchase a new subscription at the current price.

Recurring monthly payments are due and will be charged to your card on the same calendar day each month (if, for example, you sign up on April 12, your card will be charged again on May 12, June 12, and so on).

If You choose monthly payments, you agree to continue making a monthly payment until you request a cancellation according to the Cancellation Policy set forth below, or until we terminate your subscription. In the event that any payment is not made by the due date, the Company shall immediately suspend Your access to the Membership.

If You have chosen an annual Lumiere University subscription, the annual payment is due and Your subscription renews automatically at the end of twelve (12) months and Your debit/credit card will be charged the fee You chose at the time of purchase, until you cancel. Your subscription will be activated as soon as Your debit or credit card is successfully charged.

METHODS OF PAYMENT

You give us permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly or annual fees, you must provide a new eligible payment method promptly or your Membership access will be removed.

You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

Since we have a clear and explicit Refund Policy that you have agreed to prior to completing the purchase of the Membership, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

CANCELLATION & PAUSE POLICY

You may cancel or pause your membership at any time. To ensure we process your request in time, please follow these steps:

1. Send an Email: Submit your cancellation or pause request by emailing [email protected]
2. Provide 2 Business Days Notice: All requests must be submitted at least 2 business days before your next billing date to avoid being charged for the following cycle.

Pause Policy:

• You may pause your membership for up to 3 months total within a 12-month period.
• After 3 months, your membership will automatically resume unless you cancel.

Upon Cancellation:

• If you cancel or pause your membership, you are required to cease all use of Lumiere University materials, including videos, downloads, templates, and any other resources obtained through the membership. Continued use after cancellation constitutes a violation of these Terms and will result in a cease-and-desist order and potential legal action.
• Violation of this policy will result in immediate termination of access without refund and may include legal remedies for damages.

REFUND POLICY

We want you to be satisfied with your purchase, but please note that all monthly subscription payments are non-refundable once charged. This policy is governed by the following terms:

NO REFUNDS FOR MONTHLY SUBSCRIPTIONS
Once a monthly payment has been charged, no refunds will be issued. By purchasing a subscription, you agree to the recurring billing schedule, and it is your responsibility to cancel the subscription in accordance with the policy below to avoid future charges.

NO PRORATED REFUNDS
There are no prorated refunds for subscriptions canceled mid-cycle. Access will continue until the end of your current billing period.

CHARGEBACK POLICY 

We have a clear and explicit Refund Policy that you agree to prior to purchase. We do not tolerate or accept chargeback threats or actual chargebacks. If you initiate a chargeback, we reserve the right to:

• Report the incident to credit reporting agencies or other databases for delinquent accounts.
• Include your name, email address, order date, order amount, and billing address in these reports.
• Require payment for the chargeback amount to remove you from the database.

INTELLECTUAL PROPERTY

All content, including videos, resources, coaching materials, and community content, is the sole property of Lumiere University, LLC and is provided for personal, individual use only while you are an active member.

By agreeing to these Terms, you agree to:

• Not share, copy, distribute, reproduce, or resell any Lumiere University materials.
• Use the content solely for your own professional education and growth.

COMMUNITY GUIDELINES

Lumiere University is a supportive space, and respectful participation is expected. You agree to:

• Engage positively with other members.
• Refrain from self-promotion, spam, or soliciting services.

The Company reserves the right to remove members who violate these guidelines, without refund.

DISCLAIMER

Client understands Kristen Ewing, DBA Kristen Lumiere (herein referred to as “Consultant”) and Lumiere Salon LLC., is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager; (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s network of contacts, media partners or business partners. Client understands that a relationship does not exist between the parties after the conclusion of this Membership. If the Parties wish to continue their relationship, they shall execute a separate agreement.

ACCURACY AND PERSONAL RESPONSIBILITY

As set forth more fully in the Disclaimer, we have done our best to ensure that the information provided on this Website and the resources available for download are accurate and provide valuable information, but we cannot guarantee the accuracy of the information. Neither the Company nor any of its owners or employees shall be held liable or responsible for any errors or omissions on this Website or for any damage you may suffer as a result of failing to seek competent advice from a professional who is familiar with your situation.

By using this Website, you accept personal responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Website or the resources available for download from this Website. You agree to use judgment and conduct due diligence before taking any actions or implementing any plans or policy suggested or recommended on this Website.

NO GUARANTEES AS TO RESULTS

As set forth more fully in the Disclaimer, you agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. The Company provides educational and informational resources that are intended to help users of this Website succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.

You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients of the Company or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.

By joining Lumiere University, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For support or questions, contact us at: [email protected]

LUMIERE LAB TERMS & CONDITIONS

By purchasing access to Lumiere Lab (“Program”), you (“Client” or “Member”) agree to these Terms & Conditions entered into by Lumiere Salon, LLC (“Company,” “Program,” “we,” or “us”).

PROGRAM INCLUDES 

• Lifetime Access: Access to the course content for the life of the program.
• Curated Education: All specified classes as outlined on the sales page at www.lumiereuniversity.com/lab. No additional classes or updates will be added beyond what is listed at the time of purchase.

FEES
In consideration of your access to Lumiere Lab, you agree to pay one of the following pricing options:

1. One-time payment of $225 (due immediately).
2. Two (2) monthly payments of $125.
3. Three (3) monthly payments of $95.

All payment options are listed on the checkout page, and you understand and agree to the payment structure selected at the time of purchase.

Payment Agreement:

• If you select a monthly payment plan, you agree to make all payments in full. Payments are due on the same calendar day each month. (For example, if you sign up on April 12, the subsequent payments will be charged on May 12, June 12, etc.).
• Failure to complete payments will result in the suspension of access to the Lumiere Lab program until the outstanding payment is resolved.

7-DAY MONEY-BACK GUARANTEE
 

If you are unsatisfied with the program within the first 7 days of purchase, you may request a full refund. However, in order to qualify for a refund, you must submit proof that you have completed and applied the course material and it did not work for you.

To request a refund, email [email protected] within 7 days of your purchase. Your email must include the required coursework outlined below.

REQUIRED COURSEWORK FOR A REFUND
To qualify for the 7-day money-back guarantee, you must submit ALL of the following:

1. Submit at least five sentences describing the specific issues you encountered when applying the strategies in Lumiere Lab.
2. Attach screenshots of at least two social media posts (must show publish dates within the 7-day refund period) where you implemented the course strategies to showcase or validate your work.
3. Provide a brief explanation of why Lumiere Lab was not a good fit for you or your professional needs, including what you expected to gain and did not achieve.

NO REFUNDS AFTER 7 DAYS
Refund requests will not be granted after the 7-day Refund Period. Once this period has passed, all payments are non-refundable, and you are responsible for the full payment of the program fees, regardless of whether you complete the program.

If you opted for a payment plan and did not request a refund within the Refund Period (with the required coursework), you are legally obligated to complete all remaining payments.

METHODS OF PAYMENT

You give us permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly or annual fees, you must provide a new eligible payment method promptly or your Membership access will be removed.

You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

Since we have a clear and explicit Refund Policy that you have agreed to prior to completing the purchase of the Membership, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

LIFETIME ACCESS
The Lumiere Lab program includes lifetime access for the life of the course. This means you will have continued access to the current course content as long as the program exists.

The program will not include new classes beyond what is outlined on the sales page at www.lumiereuniversity.com/lab at the time of purchase.

INTELLECTUAL PROPERTY
All Lumiere Lab content, including videos, downloads, templates, and other educational materials, is the sole property of Lumiere Salon LLC and is provided for personal, individual use only.

By agreeing to these Terms, you agree to:

• Not share, copy, distribute, reproduce, or resell any Lumiere Lab materials.
• Use the content solely for your own professional education and growth.

DISCLAIMER
Client understands that Lumiere Salon LLC and Kristen Lumiere (“Consultant”) are not acting as employees, agents, lawyers, doctors, managers, therapists, or financial advisors. The information provided is for educational and informational purposes only, and no guarantees are made regarding results.

ACCURACY AND PERSONAL RESPONSIBILITY
You agree to take full responsibility for your results and actions, understanding that the program provides education and tools, but your success depends on your efforts, specific circumstances, and external factors.

NO GUARANTEES AS TO RESULTS
While Lumiere Lab provides resources to support your professional growth, the Company makes no guarantees regarding specific outcomes. Prior results achieved by others do not guarantee similar outcomes for you.

COMMUNITY GUIDELINES
Lumiere Lab fosters a positive, respectful learning environment. You agree to:

• Engage respectfully with other participants (if applicable).
• Refrain from sharing program content, self-promotion, or spamming.

The Company reserves the right to remove individuals who violate these guidelines without refund.

By purchasing Lumiere Lab, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For questions or support, contact us at: [email protected].

FRAME & FINISH, IS THE PRICE RIGHT, AND BEAUTY PRO TAX BOOTCAMP TERMS & CONDITIONS

By purchasing access to Frame & Finish, and/or Is The Price Right, and/or Beauty Pro Tax Bootcamp (“Program”), you (“Client” or “Member”) agree to these Terms & Conditions entered into by Lumiere Salon, LLC (“Company,” “Program,” “we,” or “us”).

PROGRAM INCLUDES
When you join the Program, you will receive:

• Lifetime Access: Access to the course content for the life of the program.
• Curated Education: All specified classes as outlined on the sales page. Additional classes may be added from time to time but there are no guarantees that additional classes or updates will be added beyond what is listed at the time of purchase.

FEES
In consideration of your access to frame & Finish, you agree to pay Your selected payment option at checkout.

All payment options are listed on the checkout page, and you understand and agree to the payment structure selected at the time of purchase.

Payment Agreement:

• If you select a monthly payment plan, you agree to make all payments in full. Payments are due on the same calendar day each month. (For example, if you sign up on April 12, the subsequent payments will be charged on May 12, June 12, etc.).
• Failure to complete payments will result in the suspension of access to the Frame & Finish program until the outstanding payment is resolved.

REFUNDS
Given the instant access nature of this course(s), no refunds are offered once the purchase has been completed. All payments are final.

METHODS OF PAYMENT

You give us permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly or annual fees, you must provide a new eligible payment method promptly or your Membership access will be removed.

You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

Since we have a clear and explicit Refund Policy that you have agreed to prior to completing the purchase of the Membership, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

LIFETIME ACCESS
The Frame & Finish program includes lifetime access for the life of the course. This means you will have continued access to the current course content as long as the program exists.

The program will not include new classes beyond what is outlined on the website.

INTELLECTUAL PROPERTY
All Program content, including videos, downloads, templates, and other educational materials, is the sole property of Lumiere Salon, LLC. and is provided for personal, individual use only.

By agreeing to these Terms, you agree to:

• Not share, copy, distribute, reproduce, or resell any Lumiere Lab materials.
• Use the content solely for your own professional education and growth.

DISCLAIMER
Client understands that Lumiere Salon, LLC. and Kristen Lumiere (“Consultant”) are not acting as employees, agents, lawyers, doctors, managers, therapists, or financial advisors. The information provided is for educational and informational purposes only, and no guarantees are made regarding results.

ACCURACY AND PERSONAL RESPONSIBILITY
You agree to take full responsibility for your results and actions, understanding that the program provides education and tools, but your success depends on your efforts, specific circumstances, and external factors.

NO GUARANTEES AS TO RESULTS
While the Program provides resources to support your professional growth, the Company makes no guarantees regarding specific outcomes. Prior results achieved by others do not guarantee similar outcomes for you.

COMMUNITY GUIDELINES
The Program fosters a positive, respectful learning environment. You agree to:

• Engage respectfully with other participants (if applicable).
• Refrain from sharing program content, self-promotion, or spamming.

The Company reserves the right to remove individuals who violate these guidelines without refund.

By purchasing the Program, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For questions or support, contact us at: [email protected]

TERMS & CONDITIONS FOR INSTANT ACCESS PDF DOWNLOADS

By purchasing any Instant Access PDF Download (“Product”) from Lumiere Salon, LLC (“Company,” “we,” or “us”), you (“Client” or “Purchaser”) agree to the following Terms & Conditions:

INSTANT ACCESS AND DELIVERY
Upon completing your purchase, you will receive immediate access to the digital PDF download. The Product will be delivered via a download link sent to the email address you provided during checkout.

It is the Client's responsibility to ensure the correct email address is provided. If you do not receive access, please contact [email protected].

NO REFUNDS POLICY
Due to the instant-access nature of the digital product, all sales are final, and no refunds will be issued once the purchase has been completed.

By purchasing the Product, you acknowledge and agree to this no-refund policy.

CHARGEBACK POLICY
We have a clear and explicit No Refunds Policy, which you agree to prior to purchase. We do not tolerate or accept chargeback threats or actual chargebacks.

If you initiate a chargeback, we reserve the right to:

• Report the incident to credit reporting agencies or other databases for delinquent accounts.

• Include your name, email address, order date, order amount, and billing address in these reports.

• Require payment for the chargeback amount to remove you from the database.

By purchasing the Product, you agree to resolve any disputes with us directly by contacting [email protected].

INTELLECTUAL PROPERTY
All Instant Access PDF Downloads are the sole property of Lumiere Salon, LLC and are provided for personal, individual use only. By purchasing the Product, you agree to:

• Not share, copy, distribute, reproduce, or resell the Product in any form.

• Use the Product solely for your own professional or personal education and growth.

Violations of this policy will result in legal action and termination of access.

DISCLAIMER
The Company provides educational and informational resources and does not guarantee specific results. Your success will depend on your individual efforts, implementation, and circumstances.

CONTACT INFORMATION
If you have questions or concerns, please contact our support team at [email protected].

By completing your purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions.